Terms and conditions

In effect from 24.4.2017

  • Webshop

Vapetalo Oy (Business ID 2751413-2) sells products to adult individuals in Finland and the EU. All prices include VAT. We reserve the right to change prices and delivery costs at any time.

  • Ordering

Products can be ordered by moving them to the shopping cart and paying for the contents in the checkout service. All customer information is treated confidentially.
Contact information is not used for any other purpose than the delivery or possible ambiquities in said order. When ordering from us you’re required to be aware of and committed to the valid terms and conditions.

  • Payment

Payment is implemented by Klarna Bank AB (Business ID 556737-0431). Data and transactions are secured with SSL which means that outsiders can’t see the payment details. For Checkout Finland Terms and Conditions click here.

  • Payment options

Online banking buttons
You have access to all Finnish banks' online payment options.

  • Order and payment confirmation

After a successful completion of an order a confirmation will be sent to your email. You will need to provide an email address for confirmation.

  • Shipping method and shipping costs

You will see shipping costs after selecting payment and delivery method. We ship orders by registered mail (eg. Postal packages) or unregistered mail. We will provide a tracking code for registered mail.

  • Delivery time

Common delivery times in Finland are 3-4 days depending on your order and the shipping method. Usually orders sent before 2 P.M. will be delivered the next business day. We are not responsible for delays caused by force majeure or delays caused by direct or indirect damages.

  • Exchanges and returns

According to the Finnish Consumer Protection Act, you have the right to exchange or return the entire order or part of it within 14 days of receiving the order. Return policy applies only to unused and re-sellable products.

If you want to return or exchange products please contact us via email before returning.
When returning an order attach your name and contact information as well as your bank account number for a full refund. After reviewing products we will perform the payment to your account. Exchanges/returns can’t be sent using cash on delivery.

  • Problem situations

If the product is lost or damaged during transport or products are missing, you will need to contact us at the latest within 14 days from receiving your order. If the package is damaged in the mail, you immediately need to make a claim with the post office.